4g92 Privacy Policy — Your Information, Our Responsibility
This document clearly outlines how 4g92 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to transparency and the security of your data.
Last updated: January 2026. This policy applies to all users of the 4g92 platform.
Information We Collect From You
When you register and use the 4g92 platform, we collect several categories of information to ensure a smooth and secure user experience. These categories are as follows:
Account Information: Full name, email address, phone number, date of birth and password created at registration. This information is used to verify your identity and manage your account.
Payment Information: Transaction details in Malaysian Ringgit (RM), including payment methods used such as bank transfers, e-wallets, and transaction reference numbers. We do not store credit or debit card numbers directly — all payment processing is handled by secure payment processors.
Device & Browser Information: Device type, operating system, browser type, IP address, screen resolution and language settings. This data helps us optimise the platform for Malaysian users on mobile devices.
Usage Data: In-platform activity records such as games played, bets placed, session duration, clicks, and navigation. This data is used for platform improvements and detection of unusual activity.
- Account registration information
- Financial transaction data (MYR)
- Device and browser information
- Gaming activity records
- Cookies and session tracking data
- General location information (state/city)
How Your Data Is Used
Personal information is used to verify your identity at login, process deposits and withdrawals in MYR, send account notifications, and accurately respond to customer support enquiries.
Usage data is analysed to understand user behaviour, identify technical bugs, improve the interface and ensure the 4g92 platform runs smoothly across all types of mobile devices in Malaysia.
With your consent, we use your email or phone number to keep you informed about the latest promotions, exclusive rewards, and platform updates. You can unsubscribe from marketing communications at any time.
How We Use Cookies and Tracking
The 4g92 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help the platform remember your settings and preferences.
We use three types of cookies. First, essential cookies required for the platform to function properly — including login session and security cookies. These cannot be disabled. Second, functional cookies that store preferences such as language and display format. Third, analytics cookies that collect usage data anonymously to support platform improvements.
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect login functionality and account security.
Data Storage, Security and Sharing
How Your Data Is Kept Secure
All 4g92 user data is stored on servers protected by industry-standard security protocols. Connections between your device and our servers are encrypted using SSL/TLS standards to prevent unauthorised access during data transmission.
Data is retained for as long as your account remains active. Data from closed accounts will be kept for the period required to meet our legal obligations, then securely deleted in accordance with standard procedures.
Third-Party Sharing
4g92 does not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. Information may only be shared in the following circumstances:
- Authorised payment processors to facilitate MYR transactions
- Technical service providers bound by confidentiality agreements
- Malaysian legal authorities where required by a valid court order
Your Rights as a 4g92 User
You have the right to request a copy of the personal information we hold about your account at any time.
If your information is inaccurate or out of date, you can update it through your account settings or by reaching out to our support team.
You may request the deletion of your personal data. Requests will be processed subject to any legal obligations that may require us to retain certain records.
You may object to the processing of your data for marketing purposes, and we will honour that request immediately.
To exercise any of the rights above, please contact the 4g92 support team by email at: [email protected]. Requests will be processed within a reasonable timeframe. For further enquiries, the FAQ also contains useful information on account management and privacy.
Policy Changes and How to Contact Us
4g92 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, Malaysian legal requirements or technological developments. Users will be notified of any significant changes via an in-platform notice or email at least seven days before they take effect.
Continued use of the 4g92 platform after any changes take effect will be considered acceptance of the updated policy. It is your responsibility to review this page periodically.
For any enquiries regarding this privacy policy or to exercise your rights as a user:
We'll get back to you within 3–5 business days.